Privacy Policy

Last updated: November 4, 2026

1. Who We Are

EVERTRAIL is operated by EVERTRAIL OUTDOOR LIVING LLC. This policy explains how we collect, use and disclose personal information in connection with https://evertrailfield.shop and our customer service.

Business address:

EVERTRAIL OUTDOOR LIVING LLC
1713 Madison Ter
Bowling Green, KY 42132
United States

Email: support@evertrailfield.shop
Phone: +1 (414) 651-0460

2. Information We Collect

Depending on how you interact with our store, we may collect:

• Your name, email address, telephone number, billing address and delivery address.

• Products ordered, transaction details, payment status, delivery information, returns and refund records.

• Account information if you create an account.

• Messages, enquiries and customer service correspondence.

• IP address, device and browser details, website activity and cookie-related information.

• Marketing subscriptions and privacy preferences.

Information necessary to process an order must be provided for us to complete that purchase. Optional marketing subscriptions are voluntary.

Payment providers process payment credentials through checkout. We may receive limited payment and transaction information needed to confirm payments, prevent fraud and issue refunds. Please do not email complete payment card details or passwords.

3. Sources of Information

We receive information directly from you, automatically through the storefront and enabled technologies, and from providers involved in payments, security, fulfilment, delivery and technical services.

4. How We Use Information

We use relevant information to:

• Process orders, payments and delivery.

• Communicate about purchases and provide customer support.

• Manage cancellations, returns, exchanges and refunds.

• Operate and maintain the website.

• Prevent fraud, misuse and security incidents.

• Maintain accounting and other legally required records.

• Resolve disputes and comply with lawful requests.

• Send marketing where permitted and according to your choices.

• Understand store performance and improve services through enabled analytics.

Where applicable law requires a legal basis, processing may rely on performing a contract, complying with legal obligations, legitimate business interests or your consent, as appropriate.

5. Shopify and Other Recipients

Our store is hosted on Shopify. Shopify processes information to provide the storefront, checkout, hosting, security and other enabled commerce services.

We may disclose necessary information to payment providers, fulfilment partners, shipping carriers, technical providers, customer service providers and professional advisers.

We may also disclose information where legally required, to protect lawful rights or in connection with a business transaction subject to applicable safeguards.

Shopify may process some information for its own purposes under its privacy policies. Certain optional Shopify services may combine information across interactions with merchants and Shopify to provide or improve services, including personalisation or advertising, depending on enabled settings and applicable privacy choices.

For details about Shopify’s processing and privacy choices, visit:

https://www.shopify.com/legal/privacy

https://privacy.shopify.com

6. Cookies, Analytics and Advertising

The store uses necessary technologies for functions such as cart management, checkout, security and remembering preferences.

Additional analytics or advertising technologies may be used where enabled. These technologies may collect device identifiers and information about website interactions.

Depending on applicable law and the services enabled, disclosure of identifiers or browsing activity for targeted advertising may be treated as a “sale,” “sharing” or targeted advertising activity, even without a monetary payment.

Where legally required, we obtain consent or provide opt-out choices for relevant processing.

Where a cookie banner, privacy settings panel or opt-out link is displayed, use it to manage the available options. You may also contact us about your choices.

Where applicable law requires recognition of an opt-out preference signal, such as Global Privacy Control, that signal must be honoured for covered processing through the applicable store and service-provider controls.

You can manage cookies in your browser. Blocking necessary cookies may affect store functions. Browser and website privacy controls may operate separately.

7. Marketing Choices

You can unsubscribe from marketing emails using the unsubscribe link or by contacting support@evertrailfield.shop.

Unsubscribing does not stop essential order, delivery, refund or security communications.

8. Retention

We retain information for the period necessary for its purpose, considering transaction requirements, legal obligations, fraud prevention, unresolved issues and applicable limitation periods.

Order and payment-related records are retained as needed for fulfilment, returns, accounting and legal requirements. Customer service records are retained as needed to resolve enquiries and related disputes.

Marketing information is retained while there is a lawful basis to use it. A limited suppression record may be kept to respect an unsubscribe request.

Cookie and similar technology durations depend on the provider and configuration.

When information is no longer needed, we delete or anonymise it, subject to legal retention requirements and reasonable backup cycles.

9. Your Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion or a portable copy of information, withdraw consent, or opt out of certain advertising-related processing.

Where applicable, you may use an authorised agent and appeal a decision about a privacy request.

Email support@evertrailfield.shop to submit a request or appeal. We may request proportionate information to verify your identity or an agent’s authority. Please do not send sensitive identity documents unless we explain a necessary and appropriate verification method.

We respond within applicable legal timeframes and explain any lawful exceptions. We do not unlawfully discriminate against people for exercising privacy rights.

10. International Processing

Information may be processed in the United States and other countries where Shopify or relevant service providers operate. Privacy laws may differ between countries.

Where applicable law requires safeguards for international transfers, appropriate lawful transfer arrangements must be used.

11. Security

We use reasonable administrative, technical and organisational measures intended to protect personal information.

No online transmission or storage method is completely secure. Please safeguard account credentials and notify us if you suspect unauthorised access.

12. Children

Our store is intended for adult shoppers and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.

13. Changes and Contact

We may update this policy when practices, services or legal requirements change. The current version will appear on this page with an updated date.

For privacy questions or requests:

Email: support@evertrailfield.shop
Phone: +1 (414) 651-0460
Hours: Monday–Friday, 9:00 a.m.–4:00 p.m. Central Time (CT).

Mail: EVERTRAIL OUTDOOR LIVING LLC, 1713 Madison Ter, Bowling Green, KY 42132, United States.