Shipping policy

Shipping Policy

Last updated: November 4, 2026

1. Shipping Origin and Delivery Area

EVERTRAIL orders are dispatched from within the United States.

We deliver only to the contiguous 48 United States.

We do not deliver to Alaska, Hawaii, U.S. territories or military APO/FPO/DPO addresses. Address eligibility is checked at checkout.

2. Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

Processing includes preparing and packing the order before handing it to the carrier.

Business days are Monday through Friday, excluding U.S. federal holidays.

If we cannot dispatch within the stated timeframe, we will notify you, provide an updated estimate and offer the choices required by applicable law, including cancellation and a refund for unshipped goods.

3. Estimated Transit and Delivery

After dispatch, estimated transit time is 3–5 business days.

Including processing, the usual combined estimated delivery time is 4–8 business days after payment confirmation.

These are estimates. Severe weather, carrier disruptions, holidays or address issues may affect delivery.

If your order has not arrived within the estimated timeframe, contact us for assistance. A delay does not remove your rights under applicable law.

4. Shipping Charges and Taxes

Standard shipping is free on all orders to eligible addresses in the contiguous 48 United States. There is no minimum purchase requirement.

Prices are displayed in U.S. dollars (USD) and include applicable sales tax.

You will not be required to pay additional import duties, customs charges or delivery fees upon receipt under our stated delivery arrangements.

The final order total is shown before payment.

5. Tracking

We provide tracking information after dispatch.

Carrier tracking may take time to show the first scan. If tracking does not update for an unusual period, contact support@evertrailfield.shop with your order number.

6. Address Accuracy and Changes

Check your delivery address before completing checkout.

If you notice an error, contact us promptly. Address changes cannot be guaranteed after processing or dispatch begins.

If an address issue prevents delivery, we will discuss available options with you before arranging further action. Any proposed change to costs requires explanation and agreement, subject to applicable law.

7. Delayed, Lost or Damaged Deliveries

Your parcel has not arrived within the estimated timeframe.
Tracking says delivered but you cannot locate the parcel.
The parcel arrives damaged.
Items are missing or incorrect.

Provide your order number and a description of the issue. Photographs may help us investigate damage or incorrect items.

We will investigate with the carrier where necessary and arrange an appropriate replacement or refund. We do not require you to resolve a carrier claim alone.

A “delivered” tracking status does not, by itself, end our investigation.

8. Returned or Undeliverable Parcels

If a parcel is returned because it cannot be delivered, contact us to discuss reshipment or a refund.

We will explain the available options and any proposed charges before proceeding. We do not impose undisclosed penalties.

9. Returns

You may request an eligible return within 30 calendar days after delivery.

We cover return shipping for change-of-mind returns and damaged, defective or incorrect goods. No restocking or return handling fee is charged.

Full conditions are available in our Return & Refund Policy.

10. Contact

EVERTRAIL OUTDOOR LIVING LLC
1713 Madison Ter
Bowling Green, KY 42132
United States

Email: support@evertrailfield.shop
Phone: +1 (414) 651-0460
Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m. Central Time (CT).